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Help Desk Technician

Full Time

1st Shift

Onsite

Salary

Job Summary

Job Description

Associate level degree in IT field or 2+ years of desktop support in a manufacturing environment.

Duties and Responsibilities

Experience with Microsoft Windows 10, Server 2012R2, 2016, 2019; Microsoft Office and PDF Software
Computer hardware/software installation, diagnosis, troubleshooting, and repair
Peripheral installation, diagnosis, troubleshooting, and repair (printers, scanners, etc.)
Mobile device configuration (Apple iOS, Android)
Knowledge of basic networking fundamentals
Excellent communication skills
Ability to work effectively as a team member and demonstrate collaborative interaction with peers
Must maintain confidentiality and discretion
Close attention to detail in all aspects of the job

Qualifications

In addition to the minimum requirements, skills/experience in the following are a plus: Cisco networking equipment; Aruba wireless, VPN & firewall hardware, ERP and data collections software/hardware (JD Edwards Enterprise One preferred), Avaya IP Office phone systems, patching & updating systems.

Education

Associate level degree in IT field or 2+ years of desktop support in a manufacturing environment